Store Policies
We understand that there are many wonderful musical instrument stores. We greatly value you, our customers, and strive to make your buying experience as comfortable and as rewarding as possible. Please don’t hesitate to contact us by telephone or through this website with questions or concerns. We are happy to help in any way that we can.
Payment
Our accepted payment methods are listed at the bottom of each of the pages on this website. These include most credit cards, PayPal and other popular payment options. In addition, we will accept certified checks and wire transfers. If you choose to pay by personal check, the purchase will not be finalized and shipping will not be initiated until your check clears. For wire transfers, please call for instructions. Sales tax will be added if you live in the state of California. All international sales will be by direct bank transfer only. Please contact us for instructions.
Shipping
Shipping will be through UPS, FEDEX or USPS. If you have a preference, please let us know at the time of purchase. All items will be packed securely and safely, and shipments will be fully insured. Shipping will be free for all items shipped within the continental United States. Shipments to Alaska, Hawaii or to U.S. territories may have an additional shipping charge added. Tracking information will be provided to you when available. We are happy to ship internationally as long as there are no legal restrictions placed on the items (ie. certain types of rosewood). International shipping costs will be based on real shipping rates. We are not responsible for import taxes, fees, charges, duties, or any delays that might occur as a result of shipping internationally.
Returns
We understand that finding the right instrument can be challenging without actually playing the instrument. We want you to feel comfortable with your purchase over the internet. Prior to purchase, please feel free to reach out, ask questions, and check out our pictures and videos. Even with all of that research, however, after holding the instrument in your hands and playing it in your own home, you may decide that it is not the instrument for you. Therefore, for internet purchases, we offer a trial period of 72 hours after receipt of your instrument in which you can make that determination. If you decide that you would like to return the instrument, please contact us within that 72 hour period and we will arrange for a return. As long as there is no damage or modifications, and it is packed safely as it was received, with all original tags, packaging and equipment, we will offer a full refund minus original actual shipping costs and a 3% fee to cover our initial payment fees. You will be responsible for return shipping costs, and we ask that you use the same shipping for return that we used to ship to you, and that you include insurance for the full value. Please contact us prior to shipping for instructions. Shipping must be initiated within 72 hours, although with our consent that period can be slightly extended if there are extenuating circumstances. Upon receiving your return, we will inspect the instrument and, assuming no damage is found, your refund will be initiated within 7 days. We will strive to make this as easy and stress free of a process as possible for you, our valued customers. Please note that any specially ordered or modified instruments are not eligible for a refund. Also, the 72 hour return policy does not apply to international sales. This return policy applies to musical instruments, and not to strings, amplifiers, electronics, straps or other merchandise. If there are issues with these items, please contact us and we will do our very best to make it right. If you have questions about our policy and whether restrictions apply to your item, please ask prior to purchase.
Warranty
Warranties on merchandise are provided by the manufacturers. We maintain very good relationships with our suppliers, and will assist in any way that we can.
Consignments or Trades
We are happy to sell your instrument on consignment. Our fee will be 20%, and we will work hard to sell for you, including taking pictures and/or a video for our website and cleaning and providing new strings for your instrument. Trades will be handled on a case by case basis. Our consignment or trade value will be based on researched market value as well as its condition. Please allow us time to inspect your instrument to determine its value.
Privacy
Don't you hate it when a website requires you to click an "I accept cookies" button? You won't find that button here, as we have no interest in using cookies or selling your information. If you choose to sign up for notices, we will save your email information so that we can inform you of upcoming events, special offers or new inventory. Your purchase history will be saved for help with future warranty issues or returns. All payment information is fully secure.
In Store
We provide regular store hours because we want you to visit, see what we have to offer, play instruments and ask questions. We think that a guitar shop is a great place to hang out for awhile and talk guitars or music. We encourage you to play our instruments. The only thing we ask is that you treat them with the respect that they deserve, as they are valuable. Even if you choose to not buy them, someone else eventually will and they will want, as you would, for that instrument to be perfect! Also, given recent events with Covid-19, we will provide hand sanitizer throughout the store, and ask that you use it prior to handling instruments or merchandise.
Thank you!